VP of Customer Success
- Compensation
- $184K–$228K base; $230K–$285K OTE
- Work mode
- Remote
- Location
- Remote US (Eastern or Central Time)
- Industry
- B2B SaaS · Sales Technology
- Posted
- 12 Oct 2026
Your market value for this role
Compared with 2 live mandates (all VP mandates).
Base salary only; excludes equity and bonus. Benchmark your own package →
The mandate
Lead the complete post-sale customer lifecycle for a scaling B2B software business. The mandate is to rebuild customer success and support operations, improve retention, and prepare the organization for a substantial onboarding backlog.
Key responsibilities
- Restructure and lead an 8–10 person customer success and support organization.
- Improve gross and net revenue retention, with particular focus on smaller accounts at risk of churn.
- Own pilots, onboarding, implementation, time-to-value, renewals and expansion.
- Build customer-health, risk, expansion and champion-transition processes.
- Scale support operations, service levels, first-response resolution and AI-assisted support.
What you bring
- 8+ years in customer success, implementation or account management; 4+ years leading teams.
- Experience helping a company scale through approximately $20M–$50M+ ARR.
- B2B SaaS experience; sales/revenue technology or fintech is useful.
- Demonstrated commercial judgment across retention and renewals; stable progression and increasing scope.
Location & engagement details
US Eastern or Central Time · Remote
Full-time. US-based; must work Eastern or Central Time. Occasional onsite meeting quarterly or semi-annually. US work authorization required; visa sponsorship is not available. Equity indicated at 0.25%–0.5%.
About this mandate
This is a live vp mandate I refer executives to directly. The role sits in b2b saas · sales technology and is located in Remote US (Eastern or Central Time) on a remote basis, with compensation of $184K–$228K base; $230K–$285K OTE.
This is a confidential search. Read the brief above, then apply below for this role. The company name is shared once there's a close match and mutual interest.
Most senior mandates are filled this way — privately, before any listing exists. Read how unadvertised executive roles actually get filled.
- This is a confidential search. The company name and full role details are only discussed on a call with one of our recruiters if there is a close match.
- We use your details — your LinkedIn profile URL and email address — to match you against this mandate and any other closely matched roles.
- A verifiable email address, LinkedIn profile and a recent PDF resume are required. Submissions from bots, spammers or unverifiable profiles are removed.
- There is no call booking at this stage. Calls are scheduled only after we identify a close match.
Who I consider
- C-suite, EVP/SVP, VP and Head of function leaders
- Proven scale-up, venture-backed or enterprise leadership experience
- Track record of building and leading teams in the relevant function
Final hiring decisions rest solely with the hiring company. Outcomes depend on role availability and decisions made by the hiring team.
Apply — VP of Customer Success
This application is for this role only. I review it against the brief above and contact you if there's a close match.
- This is a confidential search. The company name and full role details are only discussed on a call with one of our recruiters if there is a close match.
- We use your details — your LinkedIn profile URL and email address — to match you against this mandate and any other closely matched roles.
- Handled confidentially — your details are never shared without your consent.
- A referral is an introduction, not a guarantee of an interview or an offer.
- Final hiring decisions rest with the hiring company; outcomes depend on role availability and their decisions.