Head of Customer Success & Account Management
- Compensation
- $230K–$290K (OTE: $329K–$414K)
- Work mode
- Hybrid/On-site
- Location
- Mountain View, CA
- Industry
- AI / Software
Your market value for this role
Compared with 4 live mandates (same function, level and region).
Base salary only; excludes equity and bonus. Benchmark your own package →
The mandate
We are looking for a Head of Customer Success & Account Management with 7+ years of experience to build and own the entire post-sales function at the organization, the world's #1 ranked realtime voice AI company. You'll come in as a player-coach — directly managing strategic accounts while designing the operating model, playbooks, and team that will scale customer retention and expansion across our rapidly growing base of AI-powered consumer applications.
Key responsibilities
- Own the full customer lifecycle post-close: onboarding, adoption, renewals, and expansion across SMB-to-mid-market accounts
- Personally manage the highest-value strategic accounts while building multi-threaded relationships with technical and executive stakeholders
- Build the post-sales team from scratch — define segmentation, coverage models, and hire your first CS/AM team members
- Drive gross and net revenue retention targets, build renewal/expansion forecasts, and create repeatable account growth playbooks
- Leverage AI agents and automation for health scoring, risk detection, and scalable customer engagement
What you bring
- in customer success or account management (with 3+ years leading teams)
Location & engagement details
Mountain View, CA · Hybrid
$230K–$290K base salary + 30% variable compensation (70/30 split) + equity + benefits. Total OTE ranges from \~$329K–$414K.; Equity: Competitive equity; Visa sponsorship details: Open to visa transfers (e.g. OPT, H1B transfers); Hybrid work policy: 3 days in-office in Mountain View, CA
About this mandate
This is a live head of function search with direct introductions to the hiring team. The role sits in ai / software and is located in Mountain View, CA on a hybrid/on-site basis, with compensation of $230K–$290K (OTE: $329K–$414K).
This is a confidential search. Read the brief above, then apply below for this role. The company name is shared once there's a close match and mutual interest.
Most senior mandates are filled this way — privately, before any listing exists. Read how unadvertised executive roles actually get filled.
- This is a confidential search. The company name and full role details are only discussed on a call with one of our recruiters if there is a close match.
- We use your details — your LinkedIn profile URL and email address — to match you against this mandate and any other closely matched roles.
- A verifiable email address, LinkedIn profile and a recent PDF resume are required. Submissions from bots, spammers or unverifiable profiles are removed.
- There is no call booking at this stage. Calls are scheduled only after we identify a close match.
Who can apply
- C-suite, EVP/SVP, VP and Head of function leaders
- Proven scale-up, venture-backed or enterprise leadership experience
- Track record of building and leading teams in the relevant function
Final hiring decisions rest solely with the hiring company. Outcomes depend on role availability and decisions made by the hiring team.
Apply — Head of Customer Success & Account Management
This application is for this role only. It is reviewed against the brief above, and you will be contacted if there is a close match.
- This is a confidential search. The company name and full role details are only discussed on a call with one of our recruiters if there is a close match.
- We use your details — your LinkedIn profile URL and email address — to match you against this mandate and any other closely matched roles.
- Handled confidentially — your details are never shared without your consent.
- A referral is an introduction, not a guarantee of an interview or an offer.
- Final hiring decisions rest with the hiring company; outcomes depend on role availability and their decisions.