Head of Customer Success
- Compensation
- $150K–$176K base; $170K–$220K OTE
- Work mode
- Hybrid/On-site
- Location
- San Francisco Bay Area, CA
- Industry
- B2B SaaS · Electronics · AI-Enabled Customer Operations
- Posted
- 12 Oct 2026
Your market value for this role
Compared with 17 live mandates (all Head of Function mandates).
Base salary only; excludes equity and bonus. Benchmark your own package →
The mandate
Build and own the post-sales function for an established technical software platform. Personally manage enterprise relationships, renewals, expansion, and technical support while creating playbooks, health scoring, and AI-enabled service operations.
Key responsibilities
- Own onboarding, account relationships, business reviews, renewals, and expansion across enterprise customers.
- Manage support tickets and resolution while building AI agents to triage repetitive requests.
- Create customer-success playbooks, health scores, and scalable operating processes.
- Drive upsell and account expansion while maintaining trusted consultative relationships.
- Identify future team needs and recruit technical account management or customer-facing engineering talent.
What you bring
- 5+ years in customer success at an early-stage B2B SaaS company with a lean team.
- Experience owning enterprise accounts, renewals, expansion, and customer support.
- Ability to build a customer-success function and operating systems from scratch.
- Familiarity with CRM, customer-success platforms, analytics, AI automation, and project-management tools.
- Must work three days per week in the San Francisco office; visa sponsorship is unavailable.
Location & engagement details
San Francisco Bay Area, California · Hybrid
Full-time, hybrid with three office days per week. Base $150K–$176K; OTE $170K–$220K on an 80/20 base-variable split, plus equity and benefits. Interview stages include hiring manager, founder/CEO, case study/presentation, and in-person office interview.
About this mandate
This is a live head of function mandate I refer executives to directly. The role sits in b2b saas · electronics · ai-enabled customer operations and is located in San Francisco Bay Area, CA on a hybrid/on-site basis, with compensation of $150K–$176K base; $170K–$220K OTE.
This is a confidential search. Read the brief above, then apply below for this role. The company name is shared once there's a close match and mutual interest.
Most senior mandates are filled this way — privately, before any listing exists. Read how unadvertised executive roles actually get filled.
- This is a confidential search. The company name and full role details are only discussed on a call with one of our recruiters if there is a close match.
- We use your details — your LinkedIn profile URL and email address — to match you against this mandate and any other closely matched roles.
- A verifiable email address, LinkedIn profile and a recent PDF resume are required. Submissions from bots, spammers or unverifiable profiles are removed.
- There is no call booking at this stage. Calls are scheduled only after we identify a close match.
Who I consider
- C-suite, EVP/SVP, VP and Head of function leaders
- Proven scale-up, venture-backed or enterprise leadership experience
- Track record of building and leading teams in the relevant function
Final hiring decisions rest solely with the hiring company. Outcomes depend on role availability and decisions made by the hiring team.
Apply — Head of Customer Success
This application is for this role only. I review it against the brief above and contact you if there's a close match.
- This is a confidential search. The company name and full role details are only discussed on a call with one of our recruiters if there is a close match.
- We use your details — your LinkedIn profile URL and email address — to match you against this mandate and any other closely matched roles.
- Handled confidentially — your details are never shared without your consent.
- A referral is an introduction, not a guarantee of an interview or an offer.
- Final hiring decisions rest with the hiring company; outcomes depend on role availability and their decisions.