Head of Customer Success
- Compensation
- $170K–$230K
- Work mode
- Hybrid/On-site
- Location
- New York, NY
- Industry
- Healthcare Technology
Your market value for this role
Compared with 27 live mandates (all Head of Function mandates).
Base salary only; excludes equity and bonus. Benchmark your own package →
The mandate
We are looking for a Head of Customer Success with 5+ years of experience owning enterprise customer relationships. You'll own the organization largest healthcare accounts as a player-coach and take over these relationships from our CTO. There's a lot of contracted ARR still to unlock, and you'll shape what enterprise customer success looks like at one of the fastest-growing AI companies in health tech.
Key responsibilities
- Own 5–7 strategic enterprise accounts (100+ location specialty groups with possible 7-figure contracts) and build personal relationships with C-suite stakeholders (\~60% of the role)
- Mentor and lead a team of about 4 Deployment Strategists and Forward Deployed Engineers (\~20%)
- Strengthen and critique existing deployment and CS playbooks to take them from roughly "0.5 to 1" (\~20%)
- Move pilots to go-live, shorten deployment time, and keep account health and NRR strong while preventing churn
- Spot technical problems in EHR/EMR integrations at a high level and work with FDEs and the CTO to get them fixed
What you bring
- owning enterprise customer relationships. You'll own the organization largest healthcare accounts as a player-coach and take over these relationships from our CTO. There's a lot of contracted ARR still to unlock, and you'll shape what enterprise customer success looks like at one of the fastest-growing AI companies in health tech. What will you be doing? - Own 5–7 strategic enterprise accounts (100+ location specialty groups with possible 7-figure contracts) and build personal relationships with C-suite stakeholders (\~60% of the role) - Mentor and lead a team of about 4 Deployment Strategists and Forward Deployed Engineers (\~20%) - Strengthen and critique existing deployment and CS playbooks to take them from roughly "0.5 to 1" (\~20%) - Move pilots to go-live, shorten deployment time, and keep account health and NRR strong while preventing churn - Spot technical problems in EHR/EMR integrations at a high level and work with FDEs and the CTO to get them fixed 4+ years of experience with enterprise customer success or deployments at a Series A-D startup, ideally in the healthcare or health-tech space
Location & engagement details
New York, NY · On-site
$170K-$230K + competitive equity + relocation. Commission/OTE open to discussion.; Equity: 0.1-0.3%; Visa sponsorship details: Not open to any visas (e.g. US the organization, Green Card holders); On-site work policy: 5 days in-office in New York, NY (relocation support available)
About this mandate
This is a live head of function search with direct introductions to the hiring team. The role sits in healthcare technology and is located in New York, NY on a hybrid/on-site basis, with compensation of $170K–$230K.
This is a confidential search. Read the brief above, then apply below for this role. The company name is shared once there's a close match and mutual interest.
Most senior mandates are filled this way — privately, before any listing exists. Read how unadvertised executive roles actually get filled.
- This is a confidential search. The company name and full role details are only discussed on a call with one of our recruiters if there is a close match.
- We use your details — your LinkedIn profile URL and email address — to match you against this mandate and any other closely matched roles.
- A verifiable email address, LinkedIn profile and a recent PDF resume are required. Submissions from bots, spammers or unverifiable profiles are removed.
- There is no call booking at this stage. Calls are scheduled only after we identify a close match.
Who can apply
- C-suite, EVP/SVP, VP and Head of function leaders
- Proven scale-up, venture-backed or enterprise leadership experience
- Track record of building and leading teams in the relevant function
Final hiring decisions rest solely with the hiring company. Outcomes depend on role availability and decisions made by the hiring team.
Apply — Head of Customer Success
This application is for this role only. It is reviewed against the brief above, and you will be contacted if there is a close match.
- This is a confidential search. The company name and full role details are only discussed on a call with one of our recruiters if there is a close match.
- We use your details — your LinkedIn profile URL and email address — to match you against this mandate and any other closely matched roles.
- Handled confidentially — your details are never shared without your consent.
- A referral is an introduction, not a guarantee of an interview or an offer.
- Final hiring decisions rest with the hiring company; outcomes depend on role availability and their decisions.