Director of Customer Marketing & Community
- Compensation
- $180K–$200K; flexibility for exceptional candidates
- Work mode
- Hybrid/On-site
- Location
- San Francisco, CA
- Industry
- Healthcare AI · Health Technology
- Posted
- 12 Oct 2026
Your market value for this role
Compared with 16 live mandates (same function, level and region).
Base salary only; excludes equity and bonus. Benchmark your own package →
The mandate
Build a customer advocacy and community function from the ground up for a healthcare technology business. Turn customer outcomes into proof points, references and communities that strengthen trust and support revenue growth.
Key responsibilities
- Establish a customer advisory board and manage its engagement cadence.
- Create a customer reference program and regular case-study/testimonial production.
- Develop a customer speaker network for events, webinars and press.
- Embed customer evidence into the website, sales materials and account-based campaigns.
- Measure advocacy impact on pipeline, references, published stories and community participation.
What you bring
- 7–10 years in B2B customer marketing, advocacy or product marketing.
- Ability to build programs and infrastructure from zero to one.
- Strong customer relationship, storytelling and cross-functional skills.
- Experience linking customer advocacy to commercial outcomes.
Location & engagement details
San Francisco, California or New York, NY · Hybrid
Full-time. Hybrid in San Francisco or New York. Visa transfers may be considered. Competitive equity.
About this mandate
This is a live director mandate I refer executives to directly. The role sits in healthcare ai · health technology and is located in San Francisco, CA on a hybrid/on-site basis, with compensation of $180K–$200K; flexibility for exceptional candidates.
This is a confidential search. Read the brief above, then apply below for this role. The company name is shared once there's a close match and mutual interest.
Most senior mandates are filled this way — privately, before any listing exists. Read how unadvertised executive roles actually get filled.
- This is a confidential search. The company name and full role details are only discussed on a call with one of our recruiters if there is a close match.
- We use your details — your LinkedIn profile URL and email address — to match you against this mandate and any other closely matched roles.
- A verifiable email address, LinkedIn profile and a recent PDF resume are required. Submissions from bots, spammers or unverifiable profiles are removed.
- There is no call booking at this stage. Calls are scheduled only after we identify a close match.
Who I consider
- C-suite, EVP/SVP, VP and Head of function leaders
- Proven scale-up, venture-backed or enterprise leadership experience
- Track record of building and leading teams in the relevant function
Final hiring decisions rest solely with the hiring company. Outcomes depend on role availability and decisions made by the hiring team.
Apply — Director of Customer Marketing & Community
This application is for this role only. I review it against the brief above and contact you if there's a close match.
- This is a confidential search. The company name and full role details are only discussed on a call with one of our recruiters if there is a close match.
- We use your details — your LinkedIn profile URL and email address — to match you against this mandate and any other closely matched roles.
- Handled confidentially — your details are never shared without your consent.
- A referral is an introduction, not a guarantee of an interview or an offer.
- Final hiring decisions rest with the hiring company; outcomes depend on role availability and their decisions.